Welcome to Bloom House NY, we offer unique high-quality floral arrangements and greenery design and installations. We take great pride in our work, and we want to ensure that you have the best possible experience. These policies and procedures should guide you through the ordering, delivery, and customer service processes.

Ordering Process:

• To place an order, simply browse our website and select the products you wish to purchase.
• Please ensure that you provide accurate and up-to-date information, including the recipient’s name, address, and phone number, to avoid any delivery delays or issues.
• Once you have completed your order, you will receive a confirmation email with all the details of your purchase.

Delivery Process:

• We offer same-day delivery for orders placed before 2:00 pm EST. For orders placed after that time, delivery will be scheduled for the following day.
• Our delivery hours are 9:00 am to 7:00 pm EST, and we deliver to New York City and select areas in New Jersey.
• Please note that delivery times may vary depending on traffic, weather conditions, and other factors beyond our control.

Refund and Return Policy:

• Due to the perishable nature of our products, we are unable to offer refunds, exchanges, or returns. All sales are final.
• If there is an issue with your order, please contact us as soon as possible at +1 (914) 414-7089 or via email at info@bloomhouseny.com, and we will do our best to address your concerns.

Customer Service:

• Our team of dedicated customer service representatives is available to assist you with any questions or issues you may have.
• You can reach us by phone at +1 (914) 414-7089, or by email at info@bloomhouseny.com.
• Our business hours are 9:00 am to 6:00 pm EST, Monday through Friday. We will do our best to respond to your inquiries as quickly as possible.

Thank you for choosing Bloom House NY for your floral needs. We appreciate your business and look forward to serving you again in the future.